Complaints Procedure
Revisions: | ||
Date: | Author: | Description: |
| Jonathan Ellwood | First Version Published |
The ASP will provide an effective, clear and efficient complaints procedure in-line with the organisations held quality standard. In the event that a complaint cannot be resolved by that means, the ASP will refer the complaint to the Delivery Partner for second stage resolution. The ASP shall ensure that the second stage resolution step is made known to the Customer at the point of contracting with the Customer.
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