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The service desk is a single point of contact between the customer services team and our customers. It enables us to track our customers needs and respond rapidly to enquiries by fully utilising all the available resources like the most appropriate staff to deal with enquiries and sharing of the latest knowledge base articles. Using a service desk enables us to measure and improve our performance for our clients. It is our frontline support where our customers can raise requests directly within our system and track them to resolution.
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Why is Jira Service desk needed?
Deliver exceptional service experiences
When employees or customers report incidents or issues, you can easily escalate and route them to the right development and operations teams to squash bugs, resolve incidents, respond to changes, and deliver exceptional service quickly.
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