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hiddentrue

Document number:

LEG-034-Schedule 13 - ComplaintsProcedure CIR Level 2

Document type:

Schedule

Responsibility for implementation & training:

CIR Manager

CB contract doc/ schedule:

YES

Scope:

NCSC Cyber Incident Responding Incident Response Level 2

Reason for change:

Initial version

Approved by:

Jamie Randall

Approved date:

Next review:

Review and consultation process:

Reviewed Annually by CIR manager

Associated documentation:

N/A

Distribution:

Controlled copy in Confluence Quality Management System.

Any other Copies will not be deemed control copies

Complaints Procedure

Revisions: 

Date: 

Author: 

Description: 

Jonathan Ellwood

First Version Published 

Download PDF Here

The ASP will provide an effective, clear and efficient complaints procedure in-line with the organisations held quality standard. In the event that a complaint cannot be resolved by that means, the ASP will refer the complaint to the Delivery Partner for second stage resolution. The ASP shall ensure that the second stage resolution step is made known to the Customer at the point of contracting with the Customer. 

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