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Jira Service Management (JSD) is our help desk tool. It provides you with customer facing portals, enhanced SLAs, agent queues, and more, including enhanced reporting on service response times. Besides the customer portal, it also accepts issues through email. |
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Why you should use Jira desk?
Jira Service Desk provides a simple, intuitive portal that only shows customers what they care about: services they need and the progress of their tickets. On the agent side, teams can deliver more efficiently with tickets processed by Jira workflows.
What would a efficient working service desk look like?
An efficient service desk should be able to report how long on average it takes to start working on service request from when they've been submitted, and how long it takes to resolve. ... The service desk should run like well-oiled machine, ready to react when you need them, so you can get back to your business.